Terms and Conditions for Landscaping Paddington
These Terms and Conditions set out the basis on which landscaping services in Paddington are provided by us to residential and commercial clients. By requesting, confirming, or allowing work to proceed, you agree to these terms. They are intended to create a clear and fair framework for the Paddington landscaping service, covering booking, payments, cancellations, liability, waste handling, and the law that applies. If any part of these terms is not understood, the client should review them carefully before work begins.
These terms apply to all standard and bespoke garden and outdoor works, including soft landscaping, hard landscaping, planting, turfing, clearance, maintenance, and related labour. They apply whether the work is arranged for a one-off visit or an ongoing programme. References to “we”, “us”, and “our” mean the landscaping provider; references to “you” and “your” mean the customer, client, or person authorised to arrange the work. For the purpose of these terms, a booking may be made by email, online request, telephone, written instruction, or any other accepted method.
We aim to deliver a reliable landscape gardening service, but all works are subject to site conditions, material availability, weather, access, and lawful disposal requirements. Nothing in these terms affects your statutory rights as a consumer where applicable. If the service is arranged by a business, charity, landlord, managing agent, or other organisation, the commercial provisions in these terms will apply in addition to any agreed project documents.
All bookings are subject to acceptance by us. An enquiry does not create a confirmed appointment or contract. Where a quotation is provided, it is usually based on the information available at the time, including photographs, measurements, or a site visit if required. If the actual site conditions differ from those described, we may revise the quotation, the scope of works, the timescale, or the materials required. A booking is only secured once we confirm the date, estimated duration, and any deposit or prepayment, where applicable.
The booking process may involve a preliminary assessment, a site survey, and written confirmation of the work to be undertaken. You must provide accurate information about access, garden size, current condition, underground services, existing structures, tree roots, drainage issues, pets, and any hazards that could affect the work. If you fail to disclose material information and this affects performance, we may charge additional costs or postpone the job. We reserve the right to refuse or withdraw from a booking where it would be unsafe, unlawful, or impractical to continue.
Once a booking is accepted, you must ensure that access is available on the agreed date and that the site is ready for work unless we have agreed otherwise. This includes moving vehicles where necessary, securing animals, and removing fragile items. If we arrive and are unable to begin because of access problems, incorrect information, or the absence of required approvals, the booking may be treated as a failed visit and a reasonable call-out charge may apply. Any change to the agreed scope should be confirmed in writing before the additional work is carried out.
Prices may be quoted as fixed fees, estimated fees, or daily/hourly rates depending on the nature of the landscaping project. Unless expressly stated otherwise, prices are exclusive of VAT and any statutory charges. Material prices may vary if suppliers alter costs after the quote has been issued. If a quote is an estimate rather than a fixed price, the final amount may change in line with the actual work, labour time, plant hire, skip hire, transport, or materials used. We will seek approval before carrying out work that materially exceeds the quoted amount.
Payment terms will be set out in the quotation, invoice, or booking confirmation. For larger or staged projects, we may require a deposit before work begins and progress payments during the project. For smaller domestic jobs, payment may be due on completion unless otherwise agreed. Payment is normally due immediately upon invoice issue or within the period stated on the invoice. Late payment may result in suspension of further work, recovery action, and interest or charges permitted by law. You may not withhold payment for completed work unless there is a genuine and promptly reported dispute regarding the services provided.
Where materials are ordered specially for your project, we may require full or partial payment in advance. Special-order items may include paving, sleeper products, fencing components, topsoil, turf, plants, irrigation parts, decorative aggregates, and bespoke features. Once ordered, such materials may not be returnable, and you may be responsible for their full cost if you cancel after ordering. Ownership of materials may remain with us or our supplier until paid for in full, where allowed by law. Any risk transfer will be identified in the invoice or project paperwork where necessary.
Cancellations must be made as early as possible. If you wish to cancel or rearrange a booking, you should notify us promptly and in writing where practicable. For scheduled visits, short-notice cancellation may lead to a charge to recover lost labour time, vehicle costs, reserved materials, and administration. Where a deposit has been taken, it may be non-refundable if we have already reserved time, purchased materials, or committed subcontractors. Any refund due will normally exclude costs already incurred in preparing for the work.
If weather, unsafe conditions, supplier delays, or other circumstances beyond our control prevent us from attending or continuing the work, we may postpone the job without liability for resulting delay. We will try to give notice where reasonably possible and to agree a new date. In some cases, particularly with outdoor landscaping work, seasonal conditions may make the service unsuitable or reduce the quality of certain tasks. Where we reasonably decide that conditions are unsuitable, we may suspend the work until it is practical to continue.
The terms for landscaping services also allow us to cancel or reschedule where you fail to cooperate, do not provide access, or ask us to perform work that is unsafe, unlawful, or outside our competence. If cancellation occurs because of your breach of these terms, you may be liable for reasonable costs already incurred. If we cancel for reasons within our control before work has started, our liability will generally be limited to refunding amounts paid for the cancelled element of the service, unless the law requires otherwise.
We will carry out the work using reasonable skill and care and in accordance with the agreed specification. Landscaping projects often involve living materials and natural processes, so outcomes may be affected by soil quality, drainage, shade, irrigation, weather, and aftercare. Unless maintenance is specifically included, we do not guarantee the survival of plants, grass, or other living materials after completion. You are responsible for routine watering, feeding, protection, and ongoing maintenance unless otherwise agreed in writing.
Our liability is limited to losses that are a foreseeable result of our breach of contract or negligence. We do not exclude or limit liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be limited. Subject to that, we are not responsible for indirect losses such as loss of profit, loss of business, loss of enjoyment, or consequential damages arising from the service. Any claim must be notified to us within a reasonable time after the issue is discovered.
Where existing surfaces, structures, utilities, or installations are present, we will take reasonable care but cannot be responsible for hidden defects, pre-existing weakness, or damage resulting from deterioration that was not reasonably visible. This includes underground pipes, cables, drains, retaining walls, boundary features, paving settlement, timber decay, and similar conditions. If you instruct us to work near such features, you accept the risk that concealed problems may be revealed during the project and may require extra work or specialist intervention.
Any measure, layout, planting plan, or render is provided for guidance unless expressly stated as a guaranteed design deliverable. Slight variations may occur in dimensions, colour, texture, finish, and natural growth. If a specific finish, brand, species, or product is important to you, this must be agreed in advance. We may substitute materials of equal or similar quality where the original item is unavailable, provided the substitution does not materially reduce the agreed standard.
Waste regulations are an important part of landscaping work. We will manage waste generated by our services in accordance with applicable UK law, including the duty to store, transport, and dispose of waste responsibly through lawful channels. Waste may include soil, turf, cuttings, branches, broken paving, packaging, and other site debris. We may charge for collection, transport, skip hire, tip fees, or recycling costs where these are part of the job. Unless agreed otherwise, any waste produced during the work remains our responsibility until removed from site in compliance with legal requirements.
You must tell us in advance if there is any hazardous material on site, such as asbestos-containing products, contaminated soil, chemicals, oils, sharps, animal waste, or potentially invasive plant matter requiring special handling. We are not obliged to remove hazardous or regulated waste unless specifically agreed and legally permitted. If such material is discovered unexpectedly, we may pause the job and request suitable instructions or specialist assistance. You may be liable for extra costs caused by undisclosed hazardous waste, illegal dumping conditions, or the need for specialist disposal.
If we remove garden waste as part of the service, you must not place prohibited items in general landscaping waste without prior agreement. This includes batteries, paint, electrical items, gas cylinders, solvents, clinical waste, and other regulated materials. We may leave certain materials on site if their removal would be unlawful, unsafe, or outside the scope agreed. All waste transfer and disposal arrangements may be documented where necessary to comply with the law and to maintain a proper record of lawful handling.
Client responsibilities include securing permissions and consents needed for the work, such as landlord approval, leaseholder consent, management company approval, planning permission, building regulation approval, or neighbour agreements where relevant. You are responsible for confirming the legal ownership or lawful use of the area where the work will take place. If the project depends on third-party consent and that consent is delayed or refused, we are not liable for resulting postponement, redesign, or cancellation fees.
We may use subcontractors, suppliers, or specialist trades to complete elements of a landscaping project. Where we do so, we remain responsible for coordinating the work we have agreed to provide, but we are not liable for delays caused by third parties beyond our control. Any subcontractor engaged on your project must be allowed reasonable access and safe working conditions. You may not directly instruct our subcontractors to vary the scope, price, or timing of the work without our written approval.
If a dispute arises, both parties should first attempt to resolve the matter in good faith and without unnecessary delay. You should notify us of any concern as soon as possible and allow us a reasonable opportunity to inspect, correct, or explain the issue. No reduction in payment should be made unless agreed or lawfully justified. Any failure to report a defect promptly may increase the difficulty of investigating the matter and may affect any remedy that is available.
These terms may be updated from time to time. The version in force at the time your booking is confirmed will normally apply to that job unless a later written variation is agreed. Any variation to scope, price, or schedule must be agreed by both parties, preferably in writing. If a clause is found to be invalid or unenforceable, the remaining clauses will continue to apply in full to the extent permitted by law.
Governing law These Terms and Conditions are governed by the laws of England and Wales. Any dispute arising out of or in connection with the landscaping services, the quotation, the booking, or these terms will be subject to the exclusive jurisdiction of the courts of England and Wales, except where consumer law provides otherwise. If any part of these terms conflicts with mandatory legal rights, those rights will prevail to the extent required by law. By proceeding with a booking, you acknowledge that you have read, understood, and accepted these terms for the provision of Paddington landscaping services.
